Volume 11, Issue 3: Summer 2003
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Did You Know?
Access at the Gas Pump
The Delaware Code (Title 6, Section 2912) requires gas stations that offer both full- and self-serve fueling to provide full-service at self-service prices for disabled drivers with state issued disabled placards or license plates. This aspect of Delaware law is consistent with the Americans with Disabilities Act's equal access provisions. If necessary to provide access, gas stations must:
- Provide refueling assistance upon the request of an individual with a disability. If two or more employees are present, refueling assistance is required per the ADA. A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but it is encouraged to do so, if feasible.
- Let patrons know (e.g., through appropriate signage) that customers with disabilities can obtain refueling assistance by either honking or otherwise signaling an employee.
- Provide the refueling assistance without any charge beyond the self-serve price.
The State Department of Transportation established the Voluntary Service Station Assistance Program last year. This pilot program aims to increase assistance to motorists with disabilities who cannot pump their own gas. Participating stations display the international wheelchair symbol and also a sign indicating the hours the service is available. The State has agreed to provide, at no cost to participating Service Station retail dealers, the signage necessary to designate the station as a participant in the program. If the three-year pilot program is successful, it will continue beyond the initial program period. For a list of participating stations, or for any questions regarding this program, please contact the Delaware Motor Fuel Tax Administration, Office of Retail Gasoline Sales, Post Office Drawer E, Dover, Delaware 19903-1565, or call (302) 744-2703.
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Did You Know?
Access
at the Gas Pump
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Safe Transport for Children with Special Needs